Privacy Policy

At Nex, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information, including data accessed through Google APIs.

Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address)
• Documents you upload for analysis
• Gmail data: When you connect your Gmail account, we access email messages and metadata from contacts you designate (such as your co-parent) to provide communication analysis features
• Information about your children and custody arrangements
• Communications with your co-parent that you choose to track

How We Use Your Information

We use your information solely to provide our services to you:

• To analyze communications and documents using AI
• To generate insights, summaries, and recommendations
• To help you track legal issues and deadlines
• To provide personalized features within your account

How We Use Your Gmail Data

We use Gmail data exclusively to provide user-facing features within your Nex account. Specifically:

• To identify and organize communications from your designated contacts
• To analyze tone and extract action items from emails
• To generate summaries and response suggestions
• To help you document communication patterns

Data Security

We implement industry-standard security measures to protect your data:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• SOC 2 compliant data centers in the United States

Data Sharing

We do not sell your personal information. We only share your data in the following circumstances:

• With your explicit consent
• When required by law or legal process

Third-Party AI Processing

To provide AI-powered features such as email analysis and document parsing, we transfer data to third-party AI processing partners (such as Anthropic). These transfers are subject to the following restrictions:

• Data is transferred only when necessary to provide features you have requested
• Third parties are contractually prohibited from using your data for any purpose other than providing the requested service
• Third parties may not use your Gmail data for advertising, training their own models, or any purpose unrelated to providing Nex's features
• All third parties must maintain security standards equivalent to or exceeding our own

Human Review of Data

We limit human access to your data, including Gmail content. Our staff will only access your data if:

• You provide explicit consent for troubleshooting a specific issue you reported
• It is necessary for security purposes, such as investigating suspected abuse or unauthorized access
• We are required to do so by law (e.g., in response to a valid legal request)

We do not allow employees to browse or access user Gmail data for any other purpose. Any human review is logged and audited.

Data Retention

We retain your data only as long as necessary to provide our services:

• Account data is retained while your account is active
• Gmail data can be deleted at any time by disconnecting your Gmail account
• Upon account deletion, all data is permanently removed within 30 days

Your Rights

You have the right to:

• Access your personal data
• Export your data at any time
• Request deletion of your data
• Disconnect your Gmail account and delete all associated data
• Opt out of marketing communications
• Revoke Nex's access to your Google account at any time via Google's security settings

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes affecting Gmail data usage, we will also notify you via email.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at [email protected]